Frequently Asked Questions
Everything you need to know about our crystals, minerals, and shipping policies.
Are your crystals and gemstones ethically sourced?
Yes, we prioritize working with suppliers who adhere to ethical mining practices and fair labor standards to ensure our stones are sourced responsibly from around the world.
How long does shipping take within Canada?
Orders are typically processed within 1-2 business days. Standard shipping across Canada generally takes 3-7 business days depending on your province.
Will I receive the exact stone shown in the product photo?
For 'One-of-a-Kind' items, you will receive the exact piece pictured. For stock items, please note that because these are natural earth minerals, slight variations in size, color, and pattern are to be expected.
What is your return policy for delicate minerals?
We offer a 30-day return policy for most items. However, items must be returned in their original condition. We recommend using original packaging to ensure delicate specimens are not damaged during transit.
Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale opportunities for registered businesses. Please contact our support team with your business license details to apply for a wholesale account.
How do you ensure fragile items don't break during delivery?
We use professional-grade packaging, including double-boxing for high-value specimens and ample biodegradable cushioning, to ensure your gems arrive safely.