Returns & Exchanges
At Rocks and Gems Canada, we want you to be completely satisfied with your natural treasures. If your purchase does not meet your expectations, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and a brief explanation of why you would like to return the item.
Prepare the Package
Carefully pack your items in their original packaging, ensuring that delicate stones or crystals are securely padded to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label or address the package to our Canadian fulfillment center and drop it off at any authorized carrier location.
Receive Your Refund
Once our gemologists inspect the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing